Frequently Asked Questions
What are your order processing times?
Your order is prepared and processed within 24 to 48 hours after confirmation.
How long does it take to receive my order?
Once your order has been processed, delivery typically takes between 5 and 8 business days.
Do I have to pay customs duties?
No. No customs fees will be charged upon delivery. The price displayed at the time of your order is the total amount you need to pay.
What if I chose the wrong size?
Don't worry. If you ordered the wrong size, returns and exchanges are free. Simply contact our customer service team so we can assist you with the process.
How can I track my order?
Once your order has been shipped, you will receive an email containing tracking information. This will allow you to follow your package's progress until it is delivered.
Can I change or cancel my order?
If you wish to change or cancel your order, contact our customer service team as soon as possible after your purchase. We will do our best to intervene before your package is shipped.
What if my package hasn't arrived?
If your package has not arrived within the expected timeframe, contact our customer service team. We will check the status of your delivery and help you resolve the situation as quickly as possible.
How can I contact customer service?
You can contact us via our Contact page. Our team is available to answer your questions regarding orders, deliveries, sizes, and returns.